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At Countdown, community is at the heart of everything we do đź’š
We love to hear from you and welcome discussions and feedback on our page. What we don't love or tolerate are comments containing offensive language, hate speech, fraudulent claims or spam and we reserve the right to remove these from our page without explanation.
We also won't respond to, or accept, any complaints about the use of te reo. As the indigenous language of Aotearoa New Zealand, we are really proud to use te reo in our communications and it's here to stay. If it's not your cup of tī (tea), please refrain from commenting on posts where te reo is used or click unfollow.
Any individual or group found to repeatedly violate our community guidelines will be blocked from this page. If we consider that any comments are particularly offensive or hateful, we may report these to the Police.
Let’s work together to keep this community respectful & inclusive for all members.
At Countdown, we want you to enjoy every experience you have with us.
To ensure we deliver the best service we can, and to learn where we can improve, we would like to ask you a few questions about your recent shopping experience. Countdown Listens gives you the opportunity to share your feedback.
Complete our Countdown Listens survey and you'll go into our monthly prize draw to win a $500 Countdown Gift Card or one of five $100 Countdown Gift Cards!
Please have your receipt handy when you start the survey as you will be prompted to enter the store number and transaction number found on your receipt.
Frequently asked questions
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